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Seasonal Remote Inbound Call Center

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Location: Reservations Center - Jacksonville, FL, United States
Date Posted: Jun 27, 2022
Requisition ID: 200847
Job Type: Seasonal

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Fetch-playing, dog-walking, cat-sitting, that-spot-behind-the-ear-scratching pet people. And when it comes to pet care, no one cares more than we do. Where "all in a day's work" means "all in a day's play" with playtime pool sessions, relaxation, and making furry new friends. This is Pet Paradise.

Searching for a work environment and employment perks that both you and your pet will enjoy? You have landed in Paradise. At Pet Paradise, your furry best friend will enjoy complimentary Dog Day Camp and complimentary Pet Boarding (up to thirty non-holidays per year). Your pet will feel like a VIP with discounts on Veterinary Care including vaccinations, Hill's Science Diet, veterinary products, and Wellness Plans at our locations with clinics. Don't want to wait two weeks for payday? We offer on-demand pay with DailyPay. We also offer Pet Adoption Assistance, quarterly Fitness Reimbursement, Paid Time Off (PTO), and Paid Holidays for both part-time and full-time employees. Our full-time employees are eligible for medical benefits and a 401(k) Retirement Plan. Finally, we have a robust internal leadership development program (Unleashed Leadership Academy) with graduations several times a year if you want to make working with pets a career.

ABOUT PET PARADISE Headquartered in Jacksonville, FL, Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in nine states with more than 50 locations in operation or under development, Pet Paradise continues to expand in the United States. For more information about Pet Paradise visit

Pet Paradise is seeking part time representatives to sit onsite at our Reservations Center in Jacksonville, FL that services our resorts across the country. We are looking for high-energy individuals who are conversational, articulate, engaging, and have a positive attitude. If you fit that description, then we invite you to join our team. Experienced professionals are always welcome, and entry-level candidates are encouraged to apply. Small training classes, one-on-one coaching, and our proven strategy make learning and success a priority.

Essential Functions of the Reservations Agent

  • Provides accurate resort and reservation information to clients in an effective, timely and courteous manner via telephone, chat and email.
  • Identifies, analyzes, and owns the customer's needs to ensure high customer satisfaction, growth and retention of business.
  • Provides an accurate and timely response to all inquiries, callbacks, and voicemails.
  • Maintain up to date working knowledge of all facilities in order to provide customers with a personal detailed call experience concerning the location they are inquiring about.
  • Demonstrates the ability to promote Pet Paradise products to all customers accurately to increase the value of their experience when their pet stays.
  • Demonstrate appropriate soft skills to navigate calls efficiently: call control, empathy, accuracy, urgency, outstanding customer service tone, etc.
  • Meets or exceeds established performance metrics which include, but are not limited to, reporting to work as scheduled, call quality, handle time, first response resolution, etc.
  • Demonstrates a professional and positive attitude in all customer and co-worker interactions.

Knowledge, Skills, and Abilities:

  • Dependable and reliable work habits
  • Weekend availability (*pay differential offered*)
  • A friendly, conversational, and engaging phone presence
  • Goal-oriented with a healthy competitive spirit
  • The ability to work well in a dynamic, fast-paced environment
  • Excellent customer service and organizational skills including professional and polished phone etiquette
  • Proficiency with computer systems (Microsoft Office) and reservations software
  • Experience and ability to handle multiple phone lines
  • Reliable and flexible to Reservation Center's schedule needs, including holidays as these are our busiest times.
    • As we service resorts in MST, CST, and EST time zones, staffing hours run 6am through 10pm Mondays through Friday as well as 7am to 9pm on weekends
  • Ability to retain and provide information specific to each of our resorts
  • Previous call center experience is preferred, but not required.

We Offer:

  • Complimentary Pet Day Camp - Bring your dog with you to work!
  • 30 Days of Complimentary Pet Boarding (non-holidays)
  • On-demand pay with DailyPay
  • Discounted Veterinary Care and Grooming Services (per location)
  • Dog/Cat Adoption Assistance
  • Fitness Reimbursement
  • Paid Time Off (both full-time and part-time status)
  • 401(k) Savings Plan
  • Health, Dental and Vision Insurance (full-time status)
  • Set schedules

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Word; Microsoft Excel; Internet Explorer; and Microsoft Outlook Express. Must be able to operate a keyboard, mouse, and phone or headset. Successfully navigate different web browsers. Finger and hand dexterity required. Ability to clearly speak and listen to caller so communication is thorough and detailed.

Special Skills: Professional appearance in compliance with dress code Confident, positive and energetic personality Strong organizational and sales skills Strong ability to prioritize and multi-task; work with minimal supervision Reliable and flexible to Reservation Center needs

Coachable: Must be able to accept and apply constructive feedback. An individual should have the perspective that there is always an opportunity to improve processes and performance.

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