Onsite Inbound Call Center Representative (Seasonal)

Description

ABOUT PET PARADISE
Headquartered in Jacksonville, FL, Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in nine states with more than 50 locations in operation or under development, Pet Paradise continues to expand in the United States.
For more information about Pet Paradise visit petparadise.com

Job Description

If you love cats and dogs and are jazzed by the idea of helping create a newer, better full-service pet destination that makes life grand for pets and easy for their owners, Paradise might be calling your name.

We are currently seeking part time agents for our Reservations Center which services our locations (resorts) across the country. We are looking for high-energy individuals who are articulate, engaging, have a positive attitude and are passionate about consistently creating that spot-on reservation for our guests.

Come join our team as an onsite inbound call center representative providing outstanding expectations and customer service through phone or chat averaging 50-60 inbound calls per day.

Hours of operation: Monday-Friday 6am-8pm, Saturday-Sunday 8am-8pm.

• Must be willing to work ONE weekend day per week -6% shift differential on weekends
• Minimum of 4 hour shifts per day but flexible days/hours!!
• This is an onsite position, working out of the Call Center location at 5130 University Blvd West, Jacksonville FL 32216.

Perks and Benefits:

• $13-14/hour + quarterly bonus opportunity up to $200/quarter based on performance
• On Demand Daily Pay
• 2 week training class provided
• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)
• 401(k) Savings Plan
• Health, Dental and Vision Insurance (full-time status)
• Set schedules

Qualifications

• HS Diploma or GED. Will consider 1-2 related experience and/or training in lieu of education requirement.
• Previous call center experience is preferred, but not required
• Proficiency with computer systems (Microsoft Office) and reservations software
• Reliable and flexible to Reservation Center's schedule needs, including holidays as these are our busiest times.
• Excellent customer service and organizational skills including professional and polished phone etiquette
• Experience and ability to handle multiple phone lines
• Goal-oriented with a healthy competitive spirit
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

Additional information

All your information will be kept confidential according to EEO guidelines.