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Regional Manager-Georgia, Greenville, Birmingham, Murfreesboro

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Location: Murfreesboro - Murfreesboro, TN, United States
Date Posted: Dec 24, 2023
Requisition ID: 203673-OTHLOC-C7TnYfw5
Job Type: Full-Time

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Description

WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment.  Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding and the benefits we offer are top notch! If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding and discounts on grooming and veterinary care at all our locations and clinics. We offer career development for you and our hourly resort team members including our management training program “Unleashed Leadership Academy”, STRIVE scholarship programs to begin a career in veterinary services, Grooming Academy to become a Groomer and Canine training roles as we expand this service across our many locations. You will benefit from ongoing training and have the opportunity to continually enhance and diversify your skills to open doors to other fulfilling pet careers within our company. Working with pets is not always easy, but we love what we do and care about giving our employees the tools to grow and succeed.

Pet Paradise is currently searching for a Regional Manager for our Georgia; Murfreesboro, TN; Greenville, SC; and Birmingham, AL resorts- to join our team of pet lovers

Essential Functions of the Regional Manager:

Oversees the daily operations, programs, and managers of the Pet Paradise Resorts in their respective region. Ensures compliance with company standards by performing the following duties:

  • Provides oversight and guidance to the Resort Managers to provide and maintain standards of conduct, cleanliness, and safety.
  • Develops management team through training, coaching and feedback.
  • Evaluates Resort Managers in accordance with company standards and guidelines.
  • Reviews P&L with Resort Manager and Assistant Manager on a monthly basis and provides written analysis of P&L explaining any spikes or glaring decreases.
  • Reviews weekly schedule of resorts to ensure adequate staffing based on forecasted business volume. Analyzes the forecasted occupancy and compares with proposed schedule.
  • Pulls Schedule vs Attendance Report to evaluate previous work schedule and analyzes variances with Resort Manager
  • Review customer survey feedback on a monthly basis to identify areas of concern or trends. Visits each resort on a regularly scheduled basis; conducts site inspections to ensure cleanliness, maintenance upkeep, marketing efforts, etc. are in order.
  • Participates in corporate-scheduled conference calls and meetings and cascades information to Resort Managers.
  • Provides resources to Resort Managers on operational, guest and Human Resources issues.
  • Reports to VP of Resort Operations
  • Participates in community-sponsored events, Chamber meetings, etc. to network with community.

 

QUALIFICATIONS TO BE A REGIONAL MANAGER:

  • Prior regional or territory management experience required
  • Ability to manage up to ten Resort Managers and work in partnership with all Corporate departments (Marketing, HR, Finance, Maintenance) to ensure policies and procedures are enforced and initiatives are communicated and undertaken.
  • Strong leadership and collaboration skills including the ability to guide, direct, and motivate employees
  • Ability to speak effectively before groups of customers or employees of the organization.
  • Prior experience in retail, restaurant, hospitality operations or similar
  • Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
  • Ability to read financial reports and manage payroll and inventory

EDUCATION AND EXPERIENCE

  • Associate’s degree or equivalent from two-year college or technical school; or minimum two to four years related experience with strong training skills
  • Previous experience in animal care or other related field preferred
  • Prior management experience in retail, restaurant, hospitality operations or similar
  • Basic skills with common computer software, including Microsoft Office Suite

 

Work Environment:

The Regional Manager will spend 75% of his/her time visiting the resorts under his/her jurisdiction.  The remaining 25% of the time shall be spent analyzing data, attending to customer service issues, employee relations issues, performance feedback, among other areas of responsibility. Must have a valid driver's license and working motor vehicle.

The Regional Manager is an exempt-level position; hours worked per week are based on business volume and demand but will exceed 40 hours per week. The Regional Manager should visit resorts periodically on weekends and holidays.

Perks & Benefits

  • Complimentary Pet Day Camp – Bring your dog with you to work!
  • 30 Days of Complimentary Pet Boarding (non-holidays)
  • On-demand pay with DailyPay
  • Discounted Veterinary Care and Grooming Services (per location)
  • Dog/Cat Adoption Assistance
  • Fitness Reimbursement
  • Paid Time Off (both full-time and part-time status)
  • 401(k) Savings Plan with Company Match
  • Health, Dental and Vision Insurance (full-time status)
  • Community Perks Discount Program

 

ABOUT PET PARADISE
Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in eleven states with more than 50 locations in operation or under development, Pet Paradise continues to expand in the United States.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin

 

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