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Front of House Manager

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Location: Charlotte Airport - Charlotte, NC, United States
Date Posted: Nov 10, 2023
Requisition ID: 203354
Job Type: Full-Time

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WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment.  Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding and the benefits we offer are top notch! If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding and discounts on grooming and veterinary care at all our locations and clinics. We offer career development for you and our hourly resort team members, including our management training program “Unleashed Leadership Academy”, STRIVE scholarship programs to begin a career in veterinary services, Grooming Academy to become a Groomer and Canine training roles as we expand this service across our many locations.  You will benefit from ongoing training and have the chance to continually enhance and diversify your skills to become a Resort or Regional Manager or other fulfilling pet care careers within our company. Working with pets is not always easy, but we love what we do and care about giving our employees the tools to grow and succeed.

We are currently looking for a Front of House Manager at our Charlotte Airport location to oversee the operations and associates of the "Front-of-House." This position oversees and manages our team members who are responsible for the check-in and check-out experience, daily care of guests, drop offs, and reception desk responsibilities. 


Providing oversight and guidance to the front-of-house, specifically the reception desk, reception team, and resort communications
Managing operations in accordance with company standards of safety, cleanliness, and conduct
Communicating operational and system’s front-of-house policy, procedures, and guidelines
Acting as the liaison to the veterinary service team; providing notice and thorough details of guest’s veterinary issues, and acting as communication leader when General Manager unavailable
Responsible for development of FOH resort team through training, coaching and feedback
Assisting General Manager in conducting interviews, communicating staff needs, on-boarding, and scheduling
Providing guidance to management and team on operational, guest and Human Resources issues
Performing duties as required by General Manager to maintain structured operations of resort


Three to five years experience in a management role overseeing at least twenty to thirty employees

Strong leadership, communication, and collaboration skills including the ability to guide, direct, and motivate employees
Must have experience with interviewing, hiring, evaluating candidates, and assessing employee performance
Excellent organizational, time management, prioritization, and multitasking skills
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
Valid driver’s license and working motor vehicle



  • Associate’s degree or equivalent from two-year college or technical school; or minimum two years related experience with strong training skills
  • Previous experience in animal care or other related field preferred
  • Prior management experience in retail, restaurant, hospitality operations or similar
  • Basic skills with common computer software, including Microsoft Office Suite

Perks & Benefits:

  • Complimentary Pet Day Camp – Bring your dog with you to work!
  • 30 Days of Complimentary Pet Boarding (non-holidays)
  • On-demand pay with DailyPay
  • Discounted Veterinary Care and Grooming Services (per location)
  • Dog/Cat Adoption Assistance
  • Fitness Reimbursement
  • Paid Time Off (both full-time and part-time status)
  • 401(k) with company match
  • Health, Dental and Vision Insurance (full-time status)

Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in eleven states with more than 50 locations in operation or under development, Pet Paradise continues to expand in the United States.


WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin

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