Join our Talent Network
Skip to main content

Front Desk Supervisor - Matthews

This job posting is no longer active.

Location: Matthews - Matthews, NC, United States
Date Posted: Nov 28, 2022
Requisition ID: 201372
Job Type: Full-Time

Save Job Saved


Headquartered in Jacksonville, FL, Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need. The Pet Paradise brand has grown to offer resort style pet day camp and care, professional pet grooming, low-stress, and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. 

Front Desk Supervisor is responsible for the supervision of the front-end associates ensuring our clients receive superior customer service. Additionally, the Front Desk Supervisor may assist with the daily care of guests including, but not limited to feeding, cleaning, exercising, and bathing.

Rate of Pay: $15.50/hr. ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date). 

On-demand pay available with DailyPay!

Complimentary Pet Day Camp - Bring your dog with you to work!

Responsibilities include:

  • Provide direct supervision of the Front Desk Associates including supervising, training and coaching Associates based on company standards, policies, and guidelines.
  • Follow the check-in/departure procedures for all guests visiting the resort for any service provided by the resort.
  • Answer all incoming phone calls.
  • Provide updates to customers requesting information about their pet.
  • Report and document (when applicable) to the Resort Manager and/or Resort Assistant Manager any potential hazards or behavioral problems involving guests or employees.
  • Emptying trash cans, mopping floors, cleaning of rest rooms, common areas, and employee break room.
  • Maintain cleanliness of the lobby during operating hours.
  • Make and confirm reservations as a back-up to central reservations
  • Utilize the applicable software systems
  • Assist Manager and Assistant Managers with required reporting tasks
  • Assist Resort Manager in training employees, assign/direct work, reward/coaching employees, and conduct employee performance appraisals.
  • Responsible for assisting new & existing team members in completing their required LMS courses and training guide
  • Perform duties as required by Resort Manager to maintain operation of the resort.


  • Professional appearance in compliance with dress code
  • Confident and energetic personality
  • Strong organizational, cash management, and sales skills
  • Strong ability to prioritize and multi-task; work with minimal supervision
  • Reliable and flexible to Resort needs
  • Able to handle a variety of animals safely and comfortably
  • Exemplifies our core values- Passion, Innovation, and Community
  • Comfortable leading by example, including 'hands-on' task management
  • Values learning, receptive to feedback, and strives for self-improvement
  • Exceptional communication and interpersonal skills

Benefits & Perks:  

  • Complimentary Pet Day Camp - Bring your dog with you to work!
  • 30 Days of Complimentary Pet Boarding (non-holidays)
  • On-demand pay with DailyPay 
  • Discounted Veterinary Care and Grooming Services (per location)
  • Dog/Cat Adoption Assistance
  • Fitness Reimbursement
  • Paid Time Off (both full-time and part-time status)
  • 401(k) Savings Plan with Company Match, Health, Dental and Vision Insurance (full-time status)

Work Environment:
While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather), outdoor weather conditions and loud noise.

Associates may be exposed to animals that are agitated, injured, and may scratch or bite.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to use hands. The employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin

Share: mail

Similar Jobs

Interested in working for Pet Paradise?
Take the first step by joining our Talent Network today!

Join our Talent Network