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Wellness Plan Program Manager

Location: Corporate HQ - Jacksonville, FL, United States
Date Posted: Aug 19, 2022
Requisition ID: 201190
Job Type: Full-Time

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With 27 clinics and counting, NewDay Veterinary Care is a rapidly growing and unique organization aimed at providing comprehensive care and well-being for our patients, an empathetic and positive experience for our clients, and a fulfilling environment for our veterinary-care professionals.  Our vision is to be a trusted leader in the veterinary profession by delivering the highest level of care in an innovative, low-stress environment while partnering with our clients to help pets live their best lives.


The Wellness Plan Program Manager will play a critical role in driving overall growth by providing an intense and dedicated focus on the company’s Wellness Plan program.  Through its’ Wellness Plan offerings, NewDay provides industry-leading preventative care for thousands of pets while ensuring piece-of-mind and value for clients.  This leader will seek ways to optimize the overall program, help patients and clients realize the full benefit of their plans, and grow our Wellness Plan client population to create increased value for patients, clients, and the company.  Based out of the company’s headquarters in Jacksonville, FL and reporting directly to the VP of Operations, the Wellness Plan Program Manager will be a key member of the company’s veterinary leadership team and will work directly with field operations teams as well as cross-functionally with different departments and external vendor partners to effectively analyze data and develop initiatives aimed at driving growth and value while fostering an environment of continuous improvement. 

Primary Responsibilities:

  • Develop and lead initiatives aimed at driving new plan growth as well as current plan retention
  • Conduct detailed data analysis to fully understand client behavior/market dynamics and use to optimize Wellness Plan offerings and internal processes
  • Develop and implement a plan for managing client non-payment issues, including ways to highlight Wellness Plan value in maintaining overall pet health and wellness
  • Coordinate and lead efforts with company’s outbound call-center for Wellness Plan client reach-out
  • Serve as primary liaison with partnered Wellness Plan management vendor; manage continuous improvement projects aimed at optimizing platforms specific to NewDay’s requirements    
  • Work directly with field operations teams and headquarters departments (Marketing, IT, etc.) on projects designed to promote Wellness Plan adoption and retention
  • Prepare/deliver regular progress reports and presentations
  • Lead and/or participate on project teams

Position Requirements

  • Bachelor’s degree
  • Experience/comfort working with data management systems
  • Excellent written and verbal communication skills
  • Effective consultative, interpersonal, and organizational skills
  • Proficiency in Microsoft Excel and PowerPoint
  • Strong ability to plan, prioritize, and see actions through to completion
  • Strong understanding of team dynamics
  • Driven, goal oriented, and conscientious

Perks & Benefits:

  • Complimentary Pet Day Camp
  • Complimentary Boarding (with limitations)
  • Discounted Veterinary Care (per location)
  • On-demand pay (Daily Pay)
  • Dog/Cat Adoption Assistance
  • Fitness Reimbursement
  • Paid Time Off (both full-time and part-time status)
  • 401(k) Savings Plan
  • Health, Dental and Vision Insurance (full-time status)
  • Community Perks

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin

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