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Senior Operations Analyst

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Location: Corporate HQ - Jacksonville, FL, United States
Date Posted: Aug 15, 2022
Requisition ID: 201161
Job Type: Full-Time

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Pet Paradise® is a comprehensive pet care provider offering boarding, day camp, grooming and veterinary services. At Pet Paradise, our mission is to enhance the quality of life for pets and our customers by providing exceptional pet care and an outstanding customer experience. Located in nine states and over fifty locations, Pet Paradise continues to expand in the southern region of the United States.

Senior Operations Analyst

Pet Paradise is currently experiencing rapid growth and is seeking a highly driven, goal-oriented Senior Business Analyst to join its Corporate Shared Services team. The objective for this position is to provide key business insights to plan and more effectively operate the business through data analytics, key business process analysis and actionable reporting.  The Senior Business Analyst will be responsible for supporting the Corporate Shared Services team with data analytics, ad hoc reporting and analysis, forecasting and project management.   Specific projects will likely include engaging with our Veterinary Care division on business optimization analysis, labor productivity reporting, analysis and forecasting and various other projects focused on growing profitability.

Primary Responsibilities:

  • Creating actionable reports to enhance decision support across Corporate Shared Services (Marketing, Veterinary Care, Human Resources, Information Technology)
  • Reporting KPIs and developing metrics to enhance business performance
  • Extracting data from multiple databases and organizing to provide insights to business leaders
  • Development of ideas and recommendations to increase productivity, growth and profitability
  • Project management and support for key business initiatives

Position Requirements

  • Bachelor’s degree in Finance or Accounting
  • 4+ years’ experience in financial planning and analysis
  • Strong understanding of database structures, data extraction and queries
  • Excel power user able to efficiently create sophisticated data models
  • Detail oriented, organized person with exceptional organization and mathematical skills
  • Inquisitive and continuous improvement minded
  • May require travel from time-to-time, but not on a regular basis
  • Trustworthy, conscientious, and able to keep information in confidence at all times
  • Able to effectively communicate with managers, supervisors, employees, and outside vendors/agents
  • Strong written communication skills
  • The position will be in person in the Jacksonville/San Marco office

Perks & Benefits:

  • Complimentary Pet Day Camp
  • Complimentary Boarding (with limitations)
  • Discounted Veterinary Care (per location)
  • On-demand pay (DailyPay)
  • Dog/Cat Adoption Assistance
  • Fitness Reimbursement
  • Paid Time Off (both full-time and part-time status)
  • 401(k) Savings Plan
  • Health, Dental and Vision Insurance (full-time status)
  • Community Perks


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