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Communications Associate - Ballantyne

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Location: Ballantyne - Indian Land, SC, United States
Date Posted: Sep 26, 2022
Requisition ID: 201126
Job Type: Full-Time

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Headquartered in Jacksonville, FL, Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need. The Pet Paradise brand has grown to offer resort style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. 

Immediately Hiring - Ability to begin work in a couple of days!

Now offering a $300 Sign-On Bonus payable after 90 Days of Employment!

Hourly Rate: $11.50-$13.00/hour depending upon experience ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)

Shift Schedule: Varies - Must have open availability. This is a full-time position

Complimentary Pet Day Camp Bring your dog with you to work!

Pet Paradise Resort is seeking an energetic and motivated employee to be responsible for the social media, creative content, and customer communications of the resort. The Communications Associate is a liaison to corporate marketing and shapes the customers' experience by supporting strategy and content. 

Daily Responsibilities Include: 
Creative Content & Strategy 

  • Create original content, including photos, video, copy 
  • Edit photos and videos using editing apps (Adobe experience preferred) 
  • Take daily pictures and videos of pet guests; record, edit and post videos. 
  • Utilize insights to determine what the most effective content is and when to post it. 
  • Adhere to Pet Paradise branding standards. 
  • Apple Product Knowledge 

Social Media 

  • Represent Pet Paradise on social media platforms, by monitoring and responding to comments and private messages in a professional and timely manner (Facebook and Instagram). 
  • Follow monthly social media calendar and checklist from Marketing team. 

Customer Communications 

  • Monitor, responding to, and escalating Facebook reviews from customers. 
  • Send out arrival emails and Furever Connected communication emails to pet owners. 
  • Write daily report cards for pet guests to deliver to pet parents. 
  • Utilize insights to determine what the most effective content is and when to post it. 

Resort Specific 

  • Support resort cleaning, maintenance, and dog handling during down times 
  • Report any unusual behaviors, injuries, or critical information to management 
  • Use proper dog handling techniques as instructed by management in playtimes
  • Maintain a high standard of cleaning 
  • Maintain a high standard of pet and employee safety 


  • Working towards earning a degree in Marketing, Communications, Public Relations, Advertising or relevant field. 
  • Excellent communication skills; writing skills with the ability to compose posts free of grammatical errors. Be creative. 
  • Experience with Social media platforms: Facebook, Instagram and Twitter 
  • Experience with GoPro (editing software as well as actual camera) 
  • Able to understand and apply insights. Technical skills and the ability to pick up new tools. 
  • Reliable and flexible to resort schedule needs including days, night, weekends, holidays, and peak times 
  • Able to learn to work with and handle a variety of sizes and breeds of dogs and cats 
  • Ability to receive instructions and remain adaptive to change and training material 

Benefits & Perks: 

  • Complimentary Pet Day Camp Bring your dog with you to work!
  • 30 Days of Complimentary Pet Boarding (non-holidays)
  • On-demand pay with DailyPay 
  • Discounted Veterinary Care and Grooming Services (per location)
  • Dog/Cat Adoption Assistance
  • Fitness Reimbursement
  • Paid Time Off (both full-time and part-time status)
  • 401(k) Savings Plan
  • Health, Dental and Vision Insurance (full-time status)

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin

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